RETAIL SUPERVISOR
Full Job Title: Visitor Experience (VE) Retail Supervisor
Organisation: Muckle Brig Limited
Location: Leith, Edinburgh (Lind & Lime Gin Distillery, Port of Leith Distillery)
Weekly hours: 40 hours
Work schedule: Monday to Sunday, in line with Visitor Experience operating hours
Reporting to: Head of Visitor Experience
About us
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.
From a single person in a garden shed, our company values has grown to include multiple sites, brands and a team of passionate and talented individuals. We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2026 isn’t slowing down!
The Role
We are seeking a proactive and experienced Visitor Experience Retail Supervisor to join our team. This role is focused on motivating the retail team to achieve performance targets, managing stock, and supporting retail development initiatives. You will work closely with the VE and Operations team, ensuring smooth execution of retail activities and supporting the wider visitor experience.
KEY RESPONSIBILITIES
PRODUCT RANGE AND DEVELOPMENT
Drive development of product range ideas and merchandising concepts.
Attend product range meetings focusing on retail offerings.
Provide input and feedback on new product proposals from a retail perspective.
Responsible for delivering spend per head targets and ensuring delivery of retail budget
PERFORMANCE TRACKING AND REPORTING
Track daily and weekly shop spend targets and other retail performance metrics.
Review stock turnover and performance reports, providing insightful feedback and recommendations.
Maintain accurate records and reporting for retail operations.
RETAIL SUPERVISION
Motivate and support VE Associates in retail duties.
Provide guidance and coaching to ensure high performance and customer service standards.
Working closely with the VE Tour Supervisor to coordinate daily team duties
STOCK MANAGEMENT AND FULFILMENT
Manage retail stock counts and ensure accurate stock records kept
Work closely with Operations to ensure stock availability and efficient logistics.
VE SUPPORT
Assist with tour duties as required, ensuring a high-quality visitor experience, including the ability to deliver tours if required.
Ad-hoc duties as requested by the Head of VE.
Ad-hoc VE duty supervision
SKILLS & EXPERIENCE - REQUIRED
Strong organisational and planning skills.
Excellent communication and team motivation abilities.
Ability to interpret retail sales performance reports and provide actionable feedback.
Eligible to work in the UK.
SKILLS & EXPERIENCE - DESIRABLE
Previous experience in retail supervision or a similar leadership role.
Experience with retail stock systems and reporting tools.
Experience supporting product development or merchandising.
Knowledge of Microsoft Excel and desire to develop analytical skills
SALARY & BENEFITS
Salary dependent on experience
29 days holiday per year (inc bank holidays), plus 1 extra day per full year worked
Employee discounts
Employee cask programme
Full training given with CPD opportunities ongoing
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive, and there may be a requirement to undertake other duties as required
